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Q1. Are you a trading company or a manufacturer?

A1: We are a professional manufacturer established in 2005, with over 18 years of experience.


Q2. What is the warranty period?

A2: Our production process adheres to strict requirements and is overseen by a highly professional quality control department. Our warranty period is 10 years, and the service life of our products is over 15 years.


Q3. What are your payment terms?

A3: Our payment terms require a 30% deposit paid by T/T, with the remaining 70% balance due by T/T before shipment. Our pricing is based on FOB or CIF.


Q4: How can I get free samples?

A4: Let us know the color you're interested in, and we can provide you with small samples in stock. These will usually be prepared within 3 days, but the freight charge will be taken care of by the customer.


Q5: Can we become your distributor?

A5: We only accept one distributor per area. Please refer to our Franchise page for further information, and reach out to our team for more detailed information.


Q6: What is your minimum order quantity and pricing?

A6: The minimum order quantity for each product is different, so it's best to refer to the detailed product page. If you need further clarification, please send us the product link, and we'll get back to you as soon as possible.


Q7: Can you provide your certifications?

A7: Our products have CE, SGS, and ISO9001 certificates. If you require any other certifications, please contact us.


Q8: How long will it take to ship to my country?

A8: For international shipping, the duration depends on the product quantity and delivery address. Please provide us with these details for a specific estimate, and we'll quote you the most cost-effective option.


Q9: Is your product environmentally friendly? Do you have any relevant test certificates?

A9: Our material meets the international E1 environmental protection standard, with 0 formaldehyde and 0 heavy metals. You can click here to view the certification, and it is the optimal choice for building materials that promote a healthy lifestyle.


Q10: What is your lead time?

A10: We keep a certain amount of semi-finished products in reserve, which allows us to complete production tasks quickly. The specific lead time depends on the product type and order quantity. Generally, our lead time is 15-30 days after receiving the deposit and confirming all details with the customer. However, for customized products, the lead time may be longer and will be discussed with the customer on a case-by-case basis.

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